Ranting and swearing at Apple’s automated call centres can get you fast-tracked to a human operative, an aggrieved Apple customer has discovered.
Reddit user floppybutton started a forum thread (which, please be warned, contains quite a lot of swearing) explaining that when attempting to order a new MacBook keyboard over the phone, they had “got frustrated and used a few choice words that triggered something in the computer I was talking to”.
Apparently the call centre program is able to recognise swear words, and interprets this as a warning sign that a customer is unhappy. It then transfers that customer to a human operator who apologises and attempts to ease any anger. “It cut itself off in mid-sentence, apologised, and in about 10 more seconds I was talking to an Apple tech,” wrote floppybutton. Fellow Redditer and former AppleCare employee rob79, however, warned that such policies, while initially satisfying, may ultimately cause more delays.
Reddit user floppybutton started a forum thread (which, please be warned, contains quite a lot of swearing) explaining that when attempting to order a new MacBook keyboard over the phone, they had “got frustrated and used a few choice words that triggered something in the computer I was talking to”.
Apparently the call centre program is able to recognise swear words, and interprets this as a warning sign that a customer is unhappy. It then transfers that customer to a human operator who apologises and attempts to ease any anger. “It cut itself off in mid-sentence, apologised, and in about 10 more seconds I was talking to an Apple tech,” wrote floppybutton. Fellow Redditer and former AppleCare employee rob79, however, warned that such policies, while initially satisfying, may ultimately cause more delays.
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